Help Center

Go to Send Money, select or add a recipient, choose your account, enter the amount, and confirm. The transfer is typically completed within 1-3 business days.

Standard SEPA transfers typically take 1-3 business days. Instant SEPA credit transfers may be available for an additional fee.

Use the Deposit Check feature in your app. Select your account, enter the check amount, take photos of the front and back of the check, and submit. Funds are usually available within 1 business day.

Yes, we use bank-level 256-bit encryption, multi-factor authentication, and continuous fraud monitoring to keep your information safe.

Go to Pay Bills, select a payee or add a new one, choose your account, enter the amount, and schedule the payment. You can pay immediately or set up recurring payments.

Yes, you can link external accounts for transfers. Go to Send Money and select "Add External Account." You will need to verify ownership through micro-deposits.

Provide your employer with your Cortex Financial IBAN and BIC (CORTBEBB). Salary payments typically appear within 1-2 business days.

Contact us immediately at +32 2 555 019 80 or use the Report Fraud option in your profile. You can also temporarily freeze your card through the app.

Go to Profile in your account settings. You can update your phone number, email address, and mailing address. Some changes may require verification.

Default limits are $5,000 per day for transfers and $10,000 per day for deposits. Contact us to request higher limits if needed.

Contact our customer service at +32 2 555 019 80 to add new account types. Our team will guide you through the process and explain any minimum balance requirements.

A CD is a savings product with a fixed interest rate and maturity date. You agree to keep your money deposited for a set period, typically ranging from 3 months to 5 years, in exchange for a higher interest rate.

You can reach us by phone at +32 2 555 019 80 (24/7), through the in-app contact form, or via email at info@cortexfinancial.com. For urgent issues, phone support is fastest.

Yes, Cortex Financial customers have access to our network of fee-free ATMs. You can find nearby ATMs using our ATM locator in the app.

Go to Profile > Notifications to set up alerts for low balance, large transactions, login attempts, and more. You can choose to receive alerts via email, SMS, or push notification.