Help Center
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Frequently Asked Questions
Find Answers to Common Questions
Quick answers to help you get the most out of your Cortex Financial accounts.
Account & Banking
How do I open a new account?
Click "Open Account" on our website or visit any branch. You will need valid ID and initial deposit.
What is my IBAN / BIC?
Your IBAN is BE71 0961 2345 6769 (SEPA clearing) and your BIC / SWIFT is CORTBEBB. You can also find them in your online account under Account Details.
How do I order a new debit card?
Log in to online banking, go to Account Services, and click "Order Debit Card". Allow 5-7 business days.
Can I have multiple accounts?
Yes! You can have checking, savings, CDs, and investment accounts. Ask about our relationship discounts.
Online Banking
How do I enroll in online banking?
Click "Sign In" and select "Enroll Now". You will need your account number and SSN.
I forgot my password. What do I do?
Click "Forgot Password" on the login page and follow the reset instructions sent to your email.
Is online banking secure?
Yes! We use 256-bit encryption, multi-factor authentication, and 24/7 fraud monitoring.
Can I deposit checks with my phone?
Yes! Use our mobile app to snap a photo of your check. Funds are typically available next business day.
Transfers & Payments
How long do transfers take?
Internal transfers are instant. External transfers typically take 1-3 business days.
Are there transfer limits?
Default daily limit is €10,000. Contact us to increase your limits.
How do I set up bill pay?
Go to Payments > Bill Pay. Add payees and schedule one-time or recurring payments.
Can I send money to anyone?
Yes! Use Send Money to send funds to anyone with a European bank account using their email, phone number, or IBAN.
Cards & Credit
How do I apply for a credit card?
Apply online at cortexfinancial.com/creditcards or visit a branch. Most decisions are instant.
What is my credit card limit?
Your limit is shown in your online account or mobile app under Credit Cards.
How do I report a lost or stolen card?
Call +32 2 555 019 80 immediately. We will freeze your card and send a replacement within 2 working days.
Can I increase my credit limit?
Request a limit increase through your online account. We review requests monthly.